Driving Customer Experience Growth by Metrics Insight – Bisma Satria Wardhana (Product Manager Customer Experience on Service, Bukalapak)

Description

If you missed the conference, besides catching up on our coverage of the event, here are the videos on the content stages & Flash Talk sessions in two days. The videos are prepared for PRO, Speakers, and Guest pass holders.

What’s in?

Besides the Main Stage, there were three new expert stages named after the largest rivers in the country – Kapuas, Barito, and Mahakam. Expect to journey across different technological heights, discover the trends, and reach the apexes of scalable product!

About the Session

In this session, Bisma Satria Wardhana – Product Manager Customer Experience on Service from Bukalapak talking about “Driving Customer Experience Growth by Metrics Insight” for User Experience track. 

About the User Experience Track

User Experience

Henry Ford once said, “Every object tells a story if you know how to read it”. Learn the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership within this track.

Special Thanks

A huge thank you to our sponsors, partners, volunteers, and attendees. TIA PDC 2019 could not have been possible without you, and we hope you enjoyed the conference and the videos as much as we did!